Home / Services / Water damage restoration
Water in the house is one of the worst calls a homeowner makes, and the first day matters most. We pull the water out, dry the structure, document the damage for your insurance company, and rebuild what was lost, from the drywall to the flooring.
Right now
Why speed matters
The EPA advises drying water damaged materials within 24 to 48 hours to prevent mold growth. After that window, drywall, carpet pad, insulation and wood framing that stayed wet become a place for mold to take hold, and a water cleanup turns into a bigger and more expensive job. Getting the water out and the drying started fast is what keeps the damage to what you can see.
Wet materials also lose strength. Drywall softens and sags, laminate and engineered flooring swell at the seams, and subfloors can delaminate. Some of it can be dried in place, and some of it has to come out. We tell you which is which before we cut anything.
Know your water
Restoration work sorts water by where it came from, because that decides what can be saved.
A burst supply line, an overflowing sink or a leaking water heater. Most materials can be dried and saved if the drying starts fast.
Dishwasher or washing machine overflows and some appliance leaks. It carries contaminants, so carpet pad and other porous materials usually come out.
Groundwater coming in from outside, river or surface flooding, and sewer backups. Porous materials it touched, like carpet, pad and the lower part of the drywall, get removed and the area is cleaned and treated before rebuilding.
Clean water that sits for a few days can turn into gray water, which is one more reason not to wait.
Basements
Spring storms saturate the ground, and water finds its way through foundation cracks, floor joints and window wells.
A pump that burns out, loses power in a storm or cannot keep up is one of the most common causes of a flooded basement.
Clogged gutters, short downspouts and soil sloping toward the house dump roof water right at the foundation.
Burst pipes in a cold snap, failed water heaters, and washing machine hoses that let go.
Heavy rain can overwhelm sewer lines and push water up through basement floor drains.
Step by step
We find and stop the source, then photograph and record the damage room by room, including where moisture has spread behind walls and under floors.
Standing water comes out, wet materials that cannot be saved are removed, and the structure is dried and checked with moisture readings until it is actually dry.
Drywall, insulation, paint, ceiling texture and flooring go back in. One company takes it from the first call to a finished room.
Insurance
Coverage depends on where the water came from, so it is worth knowing before you call your carrier. Every policy is different, and your agent has the final word, but these are the general rules.
Sudden and accidental water, like a burst pipe or a failed water heater.
Sump pump failures and sewer backups. Many policies only cover these with a specific endorsement.
Flooding from outside surface water or rising water, which typically requires separate flood insurance, and slow leaks that went on for a long time.
Either way, we document the damage with photos and moisture readings and work alongside your insurance company through the claim. If water came in through the roof, our storm damage page covers that side.
Pricing
One corner of a basement or several rooms on more than one floor.
Floodwater and sewage mean more removal and cleaning than a clean water leak.
Carpet, hardwood, drywall, cabinets and insulation each dry or get replaced differently.
How long the structure takes to reach dry readings.
Patching a few feet of drywall or finishing a whole basement again.
Questions
Where we work
We handle flooded basements, burst pipes, appliance leaks and roof leak damage in Beavercreek, Kettering, Xenia, Bellbrook, Fairborn, Centerville, Springboro and nearby towns. If the water came in through the roof, we fix the roof too, so the same problem does not come back.
Tell us what is going on and what town you are in. We will come out, take a look, and give you a real number.
Rather talk now? Call (937) 245-1101.